How to order through Kakobuy, step by step

Before you start: three things to have ready

A first order goes wrong for predictable reasons. Almost all of them trace back to starting without the details in hand. Get these three together before you open the order form.

• The original marketplace link — copied from the address bar, not from a screenshot or a reposted image
• The exact variant: size, colour, quantity, and whether you want the box or packaging
• A budget that includes domestic delivery, international shipping, and any duty your country charges on arrival

Stage 1 — Find the item

Work from a category page or the catalogue index on this site, then follow the link to the source listing. Read the seller's own description and photos, and check the option list for the variant you need. Prices on the source listing are the item price only; nothing about international delivery is included yet.

Stage 2 — Place the order on the platform

Paste the link into the order form and fill in the variant carefully. The platform will show the item price and a domestic delivery charge to its warehouse — that charge is inside China and is separate from anything you pay later for international shipping.

Before paying, re-read the variant line once. Wrong size and wrong colour are the two errors that cannot be fixed after the seller ships.

Stage 3 — Review the warehouse photos before anything ships abroad

When the seller delivers to the warehouse, the platform photographs the item. This is your inspection opportunity: check the label, the measurements, the colour and the visible condition against the listing. Look at the photos at full size rather than in the thumbnail strip.

If something is off, raise it with support and ask for extra photographs — a different angle, a measurement, the inside of a garment. Do this before you submit the parcel. Once an item is in an international shipment, resolving a problem is much harder and slower.

Stage 4 — Decide what to ship, and when

You do not have to ship everything at once. Items wait in the warehouse, usually with a free storage window; combine several orders into one parcel when that lowers the total cost. Two lighter parcels are sometimes cheaper than one heavy one, so compare both ways.

Watch the free storage period. Ordering the last item early and then waiting for a slow seller is how a storage fee appears.

Stage 5 — Choose the route and pay the shipping charge

Compare routes on chargeable weight, not on the headline price. Chargeable weight is the greater of actual weight and volumetric weight, so bulky items with low density cost more than their scale weight suggests. Check which goods each route accepts, and whether cover is included or optional.

Stage 6 — Track, receive, and keep records

Save the tracking number, the declaration details and the order screenshots until the parcel is in your hands and checked. If a parcel is held, returned or arrives damaged, the original order information is what makes a claim possible. Photograph the parcel before opening it if the outer box is damaged.

Where people usually get stuck

Three failures account for most of the frustration. The first is treating the seller's photos as evidence: they are marketing. The second is underestimating volumetric weight on light, bulky items. The third is submitting a parcel before reviewing the warehouse photos, which removes your only chance to fix a problem at low cost.

None of these require special knowledge to avoid. They require doing the checks in the right order, which is exactly what the stages above lay out.

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